The other day I was speaking with a friend of mine and she was telling me about her experience flying from St. John’s, Newfoundland to Toronto. Her story started when she was notified at the airport that her flight would be a bit late. Well as can often happen, a ‘bit late’ turned out to be about 4 hours. When she did finally board the plane she had a horrible headache and needed to take a sinus tablet before the plane took off. At the first opportunity she asked the flight attendant for a glass of water. By this point flight attendants are frazzled, they are dealing with passengers who are upset and tired, they may have missed connections, they’re hungry, they’re thirsty and I’m willing to guess their blood sugar has dipped and these once happy travelers are now cranky. My friend didn’t get her water until after the plane took off.